At Rooter Hero Plumbing, we know how important it is for our customers to have a plumber arrive quickly. When your water heater is on the fritz, or you have a stopped up toilet, you need immediate attention. One of the ways we make this possible is by making sure we know where our techs are at all times.
Our dispatch department has a big job. These men and women must track the location of hundreds of independent plumbers at all times, which isn’t a small task. However, thanks to a new vehicle tracking system, our dispatchers can make this job a little easier and minimize the wait time for service after customer calls are received.
Fast Response Times Keep more Money in Your Pocket
Getting a plumber to a location fast matters to our customers. The longer you have to wait for repairs, the more likely it is that you’ll end up spending more money. It doesn’t take long for water damage to occur. Situations like busted water lines, broken water heaters, overflowing toilets, and sewer line problems can escalate in a matter of minutes. At Rooter Hero Plumbing, we understand the urgency of all circumstances, which is why we are always looking for ways to improve our response times.
Local Plumbers Make Getting to Our Customers Easier
In addition to vehicle tracking systems, another way we have improved our response times is by only hiring local, licensed plumbers. In busy areas like Los Angeles, Las Vegas, Phoenix, and other congested metropolitan areas that we serve, traffic can have a huge impact on response times. Unlike other companies that dispatch plumbers from as far away as 50 miles, we keep our techs close to home. These individuals live in your area, work in the area, and are always never more than a couple of miles from your location. What does this mean for our customers? It means that when an emergency strikes, you’ll never wait more than 90 minutes for a plumber to show up at your door.
To learn more about the innovative ways we use to continuously improve our response times, call Rooter Hero Plumbing today!