What to Expect When You Call a Rooter Hero Plumbing Customer Service Representative

Rooter Hero Plumbing serves communities throughout Arizona, California, and Texas. Each week, we receive hundreds of phone calls from residential and commercial customers looking for fast, reliable, and budget-friendly service. While we hope your plumbing works without fail 24/7, if you do need plumbing repair or replacement service we are here for you.

When you call a Rooter Hero Plumbing customer service representative, here is what you can expect.

24 Hour Availability

Our call center operates around the clock. We take calls on your schedule, not ours. If your shower water heater stops working on a Sunday morning, you don’t have to wait until Monday morning to get repairs. We have plumbers available to go to work for you right away!

Premium After-Hours Service

We don’t take advantage of our customers when they find themselves in an urgent situation. When a sewer line ruptures or you have water flooding your basement, you need emergency plumbing services at decent prices. While other companies may charge after-hour service fees, we don’t. When you speak with a customer service rep, he or she will offer you the same great service at the same great prices our non-emergency customers get.

Friendly, Helpful Customer Service Reps

What makes Rooter Hero Plumbing stand apart from other 24-hour plumbing services in Arizona, California, and Texas? Our customer service representatives are highly trained and ready to provide top-rated service to you around the clock. Although our call center representatives are not plumbers and cannot answer plumbing related questions, they will get you in touch with a licensed plumber within 10-15 minutes of receiving your call.

Our plumbers are able to troubleshoot, provide pricing issues, and assist you with any other question you may have.

90 Minute or Less Service

After you place a call to our call center, we’ll have one of our scheduling partners give you a call to give you an approximation of when your plumber will arrive at your location. In many instances, we can be to your home or place of business in less than 2 hours.

Do you need a specific appointment time? Our plumbers work in two-hour increments. Let us know what day and time work best for you and we’ll fit you in.

If you have a plumbing emergency or just need help with a run-of-the-mill plumbing installation or repair, give us a call today. Learn firsthand what makes Rooter Hero Plumbing the preferred 24-hour plumbing service the #1 choice for residents of California, Arizona, and Texas.

Trim the Fat, but Keep It Out of the Garbage Disposal

Do you know what the busiest day of the year is for plumbers? The day after Thanksgiving, of course!
Family holidays are not a good time to deal with drain clogs, broken pipes and other plumbing issues. Unfortunately, the combination of heavy cooking and sudden increase in occupancy leads to exactly these kind of problems. That’s why it’s important to be mindful of your plumbing when preparing a massive meal for your family.

5 Tips for Using Drains Responsibly During Thanksgiving

Before you chuck all the nasty trimmings and other leftover bits down the garbage disposal, remember that it could come back to haunt you very soon. Take advantage of these tips to reduce your chances of suffering through a plumbing disaster on one of the busiest holidays of the year.
1. No grease or fat
The melted fat and grease may seem like a harmless liquid that can easily be put down the drain, but these materials are actually one of the worst culprits. Fat hardens as it cools, forming a stiff waxy layer inside your pipes and fixtures. Consider storing grease, fat and oil waste in a sealable container so you can take it to a recycling center.
2. Scrape dishes into the trash
Encourage all of your friends and family members to scrape the remnants from their plate into the trash before putting it into the sink. Sure, your garbage disposal can handle a bit of food, but large quantities will back it up in no time at all.
3. Avoid hard objects
Fruit seeds, especially pits from peaches and plums, do not belong in your drains. Garbage disposals have a hard time breaking these up and they are the perfect size for plugging the drainage line. Bones are also a no-no, as they can catch other debris and cause a clog faster than you can say “turkey.”
4. The strings are attached
Stringy or fibrous food, like celery, is a common sight at a Thanksgiving meal. You may not be able to force the kids to eat all their veggies, but you certainly shouldn’t try to make your garbage disposal do it for them! Common culprits include potato skins and fruit peels.
5. Run hot water with the disposal
Use the garbage disposal periodically throughout your preparation and cleanup, not all at once at the end. Stick to small loads to avoid overwhelming the machine and always run warm water as you do. This helps move the solids through the system and prevents stray bits of fat or grease from solidifying.

If you do have a problem with your garbage disposals or need drain cleaning after the holidays, give your Rooter Hero Plumbing pro a call and we’ll get someone out to you today!

Why Is My Water Bill So High?

A higher than normal water bill could be a sign that you have a leak somewhere in your home. The problem could be something as simple as a leaky toilet that needs a flapper replaced or something more serious like a slab leak. Calling a plumber to inspect your home for a leak is not always an expense that you want to incur. Luckily, there are some things that you can do yourself to figure out the extent of the problem.

Check Your Toilet: The majority of toilet leaks are not visible, meaning there is not water seeping from the toilet base. Instead, these toilet leaks are happening between the tank and the bowl. Check the flapper to make sure it is closing completely. Also, check that the flush valve assembly is not cracked or otherwise damaged.

One of the easiest ways to check for a toilet leak is to add a few drops of food dye into the tank. Wait a few minutes and see if the toilet bowl water turns color. If it does, your toilet is leaking.

Check Your Faucets:  A small, constant drip from a faucet can waste hundreds of gallons of water in a single month. It’s quite astonishing just how much the tiniest leak can cost. Indoor faucets and outdoor taps are exposed to exceptional amounts of wear and tear. Frequent usage leads to leaks around the stem, handle, and spout of these fixtures.

Examine Walls and Flooring for Moisture: A common source of hidden water leaks are pipes buried in the walls or flooring. If you live in an older home, it’s likely that age may have played a role in the pipe’s deterioration. However, even newer homes can have problems with broken pipes, especially if a home has hard water, the piping was installed incorrectly, or there is constant fluctuation in water pressure.

The tell-tale signs that something is amiss within your pipes is water spots and mold formation. Brown water marks on walls and ceilings, soggy flooring, warped baseboards, and mildew odors are signs of a water leak that needs your attention right away to prevent excessive water damage from occurring in your home.

When to Call a Plumber

For minor leaks like drippy faucets and running toilets, usually a quick trip to the home improvement store and a YouTube video will suffice. But, when advanced leak detection methods are needed, it’s time to call a professional with the tools and experience to find the most elusive leaks.

Hidden leaks like slab leaks should not be ignored. The longer these leaks go unrepaired, the more likely it is that expensive water damage will occur to your property. Professional plumbing services like Rooter Hero Plumbing are available to help you morning, noon, and night ready to eliminate the toughest water leaks. Call them today for emergency service!

How to Prevent Extensive Water Damage while Waiting for a Plumber to Arrive

It’s hard to stay calm as you watch water pouring into your house from a broken water line, but you must act quickly to minimize the damage. There are several things you can do to reduce the impact of water damage to your property while you wait for professional assistance to arrive.

Just follow these simple tips and remember –  Don’t panic!

Determine the Source

Unless you are dealing with a full-blown pipe burst, in which case you should shut off the water immediately, your priority is locating the cause of the leak. Look for running water and follow it to the source.

This information will help your plumbing contractor resolve the issue quickly when he does arrive. It may also provide you with an opportunity to stem the tide by stopping the flow of water to the damaged fixture.

Turn the Local Shut-off Valve

If the leak is coming from the pipes around a toilet or sink, you can stop the flood by adjusting the local valve. In most setups, the valve knob is located beneath the tank of the toilet or under the basin of the sink. The knob itself is usually oval shaped, which allows you to grasp quickly and turn it during an emergency.

Close the Main Water Line

If a pipe burst in the basement or a wall, a local valve may not be enough to stop the water. If this is the case, head directly to your main water shut-off to avoid further damage. Keep in mind that turning off the main valve will terminate water flow to the entire system, so you should warn other occupants of the impending “drought.”

In conventional plumbing systems, there is a control valve located before and after the building’s water meter. If you live in a cold area that regularly experiences freezing temperatures during the winter, then the main valve may be in your basement or another utility space instead.

Clear the Area

Once you’ve turned off the flow of water, you can try to salvage possessions that are in danger of being soaked. Move any sensitive objects to high ground and place towels to keep the water from spreading across the floor.

Learning proper emergency plumbing procedures when a pipe bursts or a toilet overflows can go a long way toward preventing additional damage to your home. For emergency plumbing services, call Rooter Hero Plumbing near you!

Is Your Home Ready for the Holidays? 5 Ways to Prepare Your Home’s Plumbing for Guests

The arrival of house guests isn’t just a threat to your refrigerator and pantry; it can also put a lot of pressure on your plumbing system. You may already have a lot on your plate between cleaning and stocking the refrigerator, but the preparation of your sinks, toilets and pipes are also a top priority.

As a host, it’s important to think ahead and prepare your home to ensure your visitors enjoy their stay. If you plan to have house guests stay for an extended time, then there are a few things you can do right now to avoid awkward problems later.

  1. Install drain coverings: With more people using the sinks and showers, there will suddenly be a lot more debris being flushed down the drains. Put drain covers in the kitchen sink to control what passes through the pipe. Even if you have a garbage disposal, be sure you and your guests dispose of bulk food waste in the garbage can.
  2. Conduct a stress test: Test all of the faucets and drains in the house to make sure they are ready to go. Let the water run for a minute in the sinks and showers to test the drains. You should also flush all the toilets and listen for them to stop running at an appropriate time. Take this opportunity to check for leaks in nearby pipes.
  3. Clean the drains: Every home should have a professional drain cleaning on a regular basis to keep the system running smoothly. You can tackle the problem yourself by using a snake or home-made device to clear out wads of hair and other debris in the drain. The clutter can build up quickly and lead to a complete blockage under heavy use.
  4. Gather supplies: Stock your bathrooms with all the supplies your guests will need, including a plunger. Don’t forget to put a trash can in the bathroom, as this encourages them to throw things away instead of in the toilet.
  5. Maintain your fixtures: If you have a few tiny leaks, running toilets or other minor issues, now is the time to get them fixed. The extra strain placed on your plumbing by houseguests can make these problems worse. A burst water line or overflowing toilet is the last thing you should have worry about when you have visitors.

It’s much easier to prevent  plumbing emergencies than it is to fix one at the last minute. Take a few minutes to get your home’s plumbing ready for your guests so everyone can enjoy the holidays without dealing with an emergency. Schedule a routine maintenance service with your neighborhood Rooter Hero Plumbing expert to prep your home today!

How to Turn Water Off in a Plumbing Emergency

When a pipe bursts, your first instinct is most likely to pick up the phone and call an emergency plumber. Before you do that you need to turn the water off to minimize the damage to your home. Not surprisingly, many homeowners do not know how to do this.

At Rooter Hero Plumbing, we believe education is key to preventing major plumbing disasters. While you may not be able to thwart a busted pipe, you can stop water from ruining your flooring, walls, and household items. Taking a moment to read the emergency plumbing solutions for turning water off can save you frustration and a lot of money in repair expenses.

Appliance and Fixture Shut-Off Valves

Where you need to go to turn the water off depends on where the leak is occurring. Leaks that originate from plumbing fixtures or appliances require very little effort from homeowners to stop. Here is a quick reference to help you locate the water shut-off valve for various situations.

  • Sinks: The majority of sinks have their water shut-off valve located below the p-trap in the cabinet under the sink.
  • Dishwashers: Shut-off valve is located under the kitchen sink adjacent to the dishwasher.
  • Ice machine: Most likely the valve is located behind the refrigerator, but in some cases it may be located in the basement.
  • Toilets: The shut-off valve can be found directly behind the toilet’s base and attached to the wall.
  • Water heater: The valve is on the supply line to the appliance.
  • Water softener: Located on the supply line going into the device.
  • Washing machine: Water shut-off valves are on the wall behind or to the side of the machine.
  • Main Water Line Shut-Off Valve

If the leak occurs somewhere along the main water line to the house, you’ll need to cut water to the entire property. On most homes, this valve is located inside the home where the water supply enters the house. In homes with basements, you’ll most likely find the line along one of the exterior walls in the basement.  Homes without basements may find the supply line in a utility closet, in the laundry room, kitchen, or bathroom.

City Water Main Breaks

When this line bursts, most likely you’ll experience flooding in the yard. It’s important to stop the water because it doesn’t take long for a flooded yard to turn into a flooded basement. City water main supply lines can be trickier to turn off. The shut-off valve is usually located in the yard, underground in a box and covered with a metal plate. Californians should always know how to shut off water from the main city line in case of earthquakes when water lines can become unstable.

To prepare for a plumbing emergency, Rooter Hero Plumbing always recommends that homeowners investigate the location of water shut-off valves before an incident occurs. If you need help finding these valves, give us a call and we’ll be happy to provide you with additional information over the phone or in person.

Save Money and Stay On Track with Commercial Plumbing Estimates

We know that running a business is not always an easy task. We also know that when plumbing problems arise you need a commercial plumbing service that can get your building’s system running smoothly and efficiently in a timely manner.

Outstanding commercial plumbing services like Rooter Hero Plumbing offer a variety of repair and replacement services for the following components:

  • Septic tanks
  • Water heaters
  • Gas lines
  • Roof drains
  • Grease traps
  • And, more!

For a professional and experienced plumbing service, servicing businesses of all kinds are no problem. From small office buildings to expansive corporate campuses, industrial buildings, health centers and restaurants, a top-rated, commercial plumbing service can do it all!

Paying for Commercial Plumbing Repairs

Every business imaginable runs on a tight operating budget to maximize profits. Although your budget may allow for minor repairs and installation services, when a major problem affect your plumbing system it’s important to find a plumbing service that can deliver excellent service at reasonable prices.

Getting an estimate shouldn’t be a hassle and it shouldn’t be a guessing game. No matter which plumbing company you choose, there are across-the-board variables that affect every job. While prices may vary slightly depending, there shouldn’t be a wide disparity in costs from among the estimates you receive.

To help you understand projected costs, let’s take a moment to go over what every estimate or “bid” should include.

Labor – The bid should outline how many worker hours will be necessary to finish the project in the desired timeframe.

Tools – Projects that require specialized equipment may have a higher cost estimate. Make sure these costs are listed on the estimate. For example, if excavating equipment is needed for extensive sewer liner repairs, this should be clearly stated in the bid.

Materials – Some companies use a different quality of materials, which can affect the price of the job slightly. You may pay more for different material grades.

Warranty – Does the job include a warranty or is this something you’ll pay extra for? If warranty protection is extra, make sure it is listed on the bid.

Other factors that go into estimating the cost of a project, but are not necessarily listed in the bid, include the following:

  • Service area – Businesses outside of the local service area may pay more for travel costs.
  • Priority – Emergency plumbing services may come at an additional fee. Rooter Hero Plumbing doesn’t add fees for emergency repair service, but many plumbing companies do.

It doesn’t take long for costs to add up, so make sure you fully understand the details of the estimate before you give the project the green light.

Timeframe for Estimates

For minor repairs like unclogging a commercial toilet or replacing a drain, getting an estimate is as easy as having a licensed plumber come out and take a quick look. However, if you’re planning on installing new piping, upgrading your gas lines, or have an extensive repair project, it may take the service longer to devise an accurate estimate.

At Rooter Hero Plumbing, our goal is to meet the needs of our commercial property owners quickly and efficiently. To schedule an estimate for your project or repair job, call us today!

Develop a Relationship with Your Local Emergency Plumber to Minimize Loss

In the face of a plumbing emergency, your main goal as a business owner is do everything in your power to prevent product loss, work stoppages, and poor customer experiences. Although you may go the extra mile protecting your business from plumbing mishaps, there are no guarantees that you won’t find yourself in a precarious situation. Whether it’s backflow problems, broken toilets, or sewer gas issues, it’s critical to the success of your business that you develop a relationship with a qualified emergency plumbing service in your area.

The worst position a business owner can be in is not knowing who to call in the middle of a crisis. In situations like this, you’re forced to call the first name that pops up on an Internet search, and this isn’t always the best solution. Ideally, you want to have a provider chosen before an emergency strikes.

How do I choose an emergency plumber?

Great question! Here are three generic things to consider when selecting a service contractor:

  1. Experience and Skill. Commercial buildings require a high level of expertise. Your run-of-the-mill residential plumber doesn’t have the necessary knowledge to handle the complex problems that buildings face. Make sure the plumber you choose is certified to work in the commercial plumbing industry.
  2. Liability Insurance. A high-quality, professional plumbing service will require all of its contractors to carry ample liability insurance. Insured plumbers protect themselves, your employees, and your building.
  3. Reputation. Does the plumbing service have a good reputation in the community? Do other businesses recommend the service? Companies that are known for providing quality workmanship, excellent customer service, and reasonable rates will never let you down.

Now, let’s take a look at qualities that exemplify great EMERGENCY plumbers.

Availability. Obviously, you want a plumber who can respond to your situation within a reasonable period of time. At Rooter Hero Plumbing, we guarantee a response time of 90 minutes or less. We can make this promise because we have independent contractors located throughout our various service areas. Availability makes a huge difference in the outcome of an emergency situation.

Response. Most plumbing services operate call centers. You’ll call to schedule an appointment and not speak with a plumber, but with a dispatcher. This person will then forward your name to the next available contractor. The sign of a good plumbing service is one where you get a confirmation call back within minutes of leaving your number letting you know a plumber is on his or her way.

Preciseness. If a plumber says he or she will be at your place within the hour, you expect them to follow through with this estimate. The first sign of an unprofessional service provider is the inability to stay on schedule.

Don’t let a plumbing problem stop production at your place of business. If you own or manage a commercial property, let Rooter Hero Plumbing help you manage your need emergency plumbing and routine maintenance services today!

The Secret Behind Our 90 Minute or Less Commercial Plumbing Repair Services

One of the perks of working with Rooter Hero Plumbing is that we offer 90 minutes or less response time, 24/7. Getting a licensed plumber to our customers quickly is a source of pride, and it’s one of the reasons we’re the top-rated plumbing company throughout California, Texas, and Arizona. But, did you ever wonder how it’s possible?

Every day our customers ask us if this promise is too good to be true. We’re happy to tell you it’s not and here’s why.

Local Contractors Make All the Difference

A lot of plumbing companies operate as a traditional stone and mortar company. What does this mean exactly? It means that the company has a singular location and employs only a handful of plumbers, a business model that is great for the company, but not necessarily for you.

Why? Because the six or so plumbers who are responding to other calls are unable to answer your call for help in a timely manner. Your name, number, and problem are put into the queue, and a plumber will only arrive at your business when all of the other customers in front of you have been served. Not the best way to address an emergency situation, right?

Plumbing services like Rooter Hero Plumbing do not necessarily operate out of a physical location where plumbers are dispatched from the back lot. These kinds of services contract with local, independent contractors located throughout the city limits of wherever a service call originates. Instead of having a few plumber available to handle hundreds of calls, these services have a never-ending supply of highly-trained, licensed, and bonded contractors available around the clock.

Choose Excellence 100% of the Time

When you choose to work with Rooter Hero Plumbing, you’ll get outstanding commercial plumbing services 24/7.

But, what if I’m not in your service area? 

Our reach is quite extensive, but if we’re not able to assist you, we want you to find a plumbing service that will meet your needs. When searching for a commercial plumbing service, the company and its plumbing contractors should meet the following criteria:

  • Quality work
  • Efficient time management skills
  • Clean job site and work area
  • Professional conduct
  • Appropriate licensure and credentials

The next time you need a commercial plumber to help you clear that blocked toilet or investigate noisy pipes, call Rooter Hero Plumbing and discover the local contractor difference.

Top Commercial Plumbing Projects

Commercial buildings, newly constructed or decades old, face common plumbing problems. These issues, if ignored, can be not only costly to fix, but they can create the following problematic scenarios:

  • Cessation of production
  • Office closures
  • Inability to use the facilities
  • Flooding
  • Loss of business and profit

Property managers and business owners in the market for commercial plumbing service need to find a licensed and bonded plumbing service that specializes in commercial properties. The plumbing service should have a track record of excellent repair and replacement services for the problems outlined below.

Sewage Detectors and Sump Pumps

These are common pumps that are important for the collection and disposal of storm drain water and sewage waste. It’s critical to maintain these yearly.

Water Booster Pump Replacement

Does your building experience low water pressure from time to time? Booster pumps, installed directly in the water supply line, can significantly increase the water pressure. A commercial plumber can help you find the right pump for your building’s needs.

Water Storage Tank Pump System Replacement

One of the biggest mistakes a company can make is hiring the wrong professional to install a new water tank. Water tank replacement may seem easy enough, but this is a task that can take a while to complete and the water needs to be turned off during the installation. It’s important you have an experienced contractor on the project working to get the installation completed correctly in as little time as possible.

Pipe Section Replacement

Replacing plumbing risers requires precise planning and design. Whether you operate a high rise, a restaurant, or a small strip mall, your goal should be to minimize your tenants’ inconvenience. Pipe replacement requires walls to be opened; cabinets moved, and the water turned off. You need a commercial plumber who has the experience to re-pipe the following:

  • Pipes affected by low water pressure
  • Galvanized to copper re-piping
  • Sew gas, drainage/venting

Water & Fire Backflow Repair/Replacement

Backflow preventers (aka cross-connection controls) separate contaminated water from clean water.  Preventers are working 24/7 and endure a lot of wear and tear. It’s important you have a plumber who understands common repairs that include:

  • O-ring and diaphragm replacement
  • Pressure checks of seats, disc assemblies, and modules
  • Pressure zone assembly repairs
  • Spring replacement for spring-loaded assemblies

A backflow disaster could mean serious problems for your business. It’s critical these parts are kept in good condition.

Complex commercial and industrial plumbing issues need the specialized skills of a credentialed commercial plumber. At Rooter Hero Plumbing, we have a crew of top-rated experts with a track record of excellence, who are ready to go to work for you today. You can count on us for successful project completion.