What to Expect When You Call a Rooter Hero Plumbing Customer Service Representative

Rooter Hero Plumbing serves communities throughout Arizona, California, and Texas. Each week, we receive hundreds of phone calls from residential and commercial customers looking for fast, reliable, and budget-friendly service. While we hope your plumbing works without fail 24/7, if you do need plumbing repair or replacement service we are here for you.

When you call a Rooter Hero Plumbing customer service representative, here is what you can expect.

24 Hour Availability

Our call center operates around the clock. We take calls on your schedule, not ours. If your shower water heater stops working on a Sunday morning, you don’t have to wait until Monday morning to get repairs. We have plumbers available to go to work for you right away!

Premium After-Hours Service

We don’t take advantage of our customers when they find themselves in an urgent situation. When a sewer line ruptures or you have water flooding your basement, you need emergency plumbing services at decent prices. While other companies may charge after-hour service fees, we don’t. When you speak with a customer service rep, he or she will offer you the same great service at the same great prices our non-emergency customers get.

Friendly, Helpful Customer Service Reps

What makes Rooter Hero Plumbing stand apart from other 24-hour plumbing services in Arizona, California, and Texas? Our customer service representatives are highly trained and ready to provide top-rated service to you around the clock. Although our call center representatives are not plumbers and cannot answer plumbing related questions, they will get you in touch with a licensed plumber within 10-15 minutes of receiving your call.

Our plumbers are able to troubleshoot, provide pricing issues, and assist you with any other question you may have.

90 Minute or Less Service

After you place a call to our call center, we’ll have one of our scheduling partners give you a call to give you an approximation of when your plumber will arrive at your location. In many instances, we can be to your home or place of business in less than 2 hours.

Do you need a specific appointment time? Our plumbers work in two-hour increments. Let us know what day and time work best for you and we’ll fit you in.

If you have a plumbing emergency or just need help with a run-of-the-mill plumbing installation or repair, give us a call today. Learn firsthand what makes Rooter Hero Plumbing the preferred 24-hour plumbing service the #1 choice for residents of California, Arizona, and Texas.