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Develop a Relationship with Your Local Emergency Plumber to Minimize Loss
September 05 / 2015

Develop a Relationship with Your Local Emergency Plumber to Minimize Loss

In the face of a plumbing emergency, your main goal as a business owner is do everything in your power to prevent product loss, work stoppages, and poor customer experiences. Although you may go the extra mile protecting your business from plumbing mishaps, there are no guarantees that you won’t find yourself in a precarious situation. Whether it’s backflow problems, broken toilets, or sewer gas issues, it’s critical to the success of your business that you develop a relationship with a qualified emergency plumbing service in your area. The worst position a business owner can be in is not knowing who to call in the middle of a crisis. In situations like this, you’re forced to call the first name that pops up on an Internet search, and this isn’t always the best solution. Ideally, you want to have a provider chosen before an emergency strikes. How do I choose an emergency plumber? Great question! Here are three generic things to consider when selecting a service contractor:

  1. Experience and Skill. Commercial buildings require a high level of expertise. Your run-of-the-mill residential plumber doesn’t have the necessary knowledge to handle the complex problems that buildings face. Make sure the plumber you choose is certified to work in the commercial plumbing industry.
  2. Liability Insurance. A high-quality, professional plumbing service will require all of its contractors to carry ample liability insurance. Insured plumbers protect themselves, your employees, and your building.
  3. Reputation. Does the plumbing service have a good reputation in the community? Do other businesses recommend the service? Companies that are known for providing quality workmanship, excellent customer service, and reasonable rates will never let you down.

Now, let’s take a look at qualities that exemplify great EMERGENCY plumbers. Availability. Obviously, you want a plumber who can respond to your situation within a reasonable period of time. At Rooter Hero Plumbing, we guarantee a response time of 90 minutes or less. We can make this promise because we have independent contractors located throughout our various service areas. Availability makes a huge difference in the outcome of an emergency situation. Response. Most plumbing services operate call centers. You’ll call to schedule an appointment and not speak with a plumber, but with a dispatcher. This person will then forward your name to the next available contractor. The sign of a good plumbing service is one where you get a confirmation call back within minutes of leaving your number letting you know a plumber is on his or her way. Preciseness. If a plumber says he or she will be at your place within the hour, you expect them to follow through with this estimate. The first sign of an unprofessional service provider is the inability to stay on schedule. Don’t let a plumbing problem stop production at your place of business. If you own or manage a commercial property, let Rooter Hero Plumbing help you manage your need emergency plumbing and routine maintenance services today!